Job Description

BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across EMEA, North America, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We recently secured a strategic investment from Visa through their Visa Ventures arm. This follows our $50 million Series B in December, led by Haun Ventures with participation from Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. The continued confidence from these leading investors has enabled us to accelerate our growth trajectory, and we're looking for smart, ambitious people to help us build the next generation of payments. We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces two years running (2023 and 2024) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024. About this role in the team: We are seeking a highly motivated and detail-oriented Banking Partner Manager to help strengthen and expand our relationships with key banking partners. Reporting to our Head of Banking – US, this role is ideal for someone with a foundational understanding of the payments landscape and a strong desire to grow their expertise in bank relationship management, payments infrastructure, and regulatory compliance. In this role, you’ll play a critical part in ensuring smooth day-to-day operations, supporting our bank partners, and identifying new opportunities to enhance our partner ecosystem. Key Areas of Responsibilities: 1. Bank Partner Relationship Management Serve as the primary point of contact for assigned bank partners, fostering strong, collaborative, and long-term relationships. Maintain regular communication to understand partner needs, share updates, and address concerns proactively. Collaborate with partners to identify and implement opportunities for mutual growth and operational efficiency. Conduct regular business reviews to evaluate performance and uncover areas for improvement. 2. Payments Knowledge Demonstrate a solid understanding of various payment methods, processing flows, and industry best practices. Monitor and analyze payment performance metrics with bank partners to identify trends and potential issues. Support the resolution of payment-related inquiries and issues in coordination with internal teams and bank partners. Stay current on emerging payment technologies and assess their potential impact on partnerships. 3. Stakeholder Management Collaborate effectively with internal stakeholders across departments (e.g., product, engineering, legal, sales, operations) to align on partner initiatives. Translate technical and business requirements between internal teams and external partners. Manage expectations and balance competing priorities across stakeholders. Advocate for bank partners internally while aligning with company objectives. 4. Communication Demonstrate exceptional written and verbal communication skills, tailoring messages to diverse audiences. Actively listen and provide constructive, professional feedback. 5. Regulatory Knowledge Develop a working knowledge of key financial regulations and compliance requirements (e.g., KYC, AML, PCI DSS) that impact banking partnerships. Partner with internal legal and compliance teams to ensure full regulatory adherence. Understand and communicate the implications of regulatory changes on operations and agreements. 6. Technical Knowledge Build a foundational understanding of our platform’s technical architecture and its integration with bank systems. Collaborate with technical teams to troubleshoot integration issues and support the rollout of new features. Show continuous curiosity about technology, including automation, and create self-serve workflows where possible to reduce manual processes. Clearly explain basic technical concepts to non-technical stakeholders. What we need from you: Experience in banking, payments, payment operations, or financial services, with a focus on partner or client relationship management. Strong understanding of the payments ecosystem and various payment processing methods (e.g., ACH, SWIFT, card networks). Proven ability to build, manage, and nurture relationships with external partners. Excellent communication, interpersonal, and presentation skills. A proactive mindset and eagerness to learn in a fast-paced environment. Self-motivated and resourceful - comfortable asking questions, learning on the go, and proactively flagging blockers or issues. Highly organized with strong attention to detail. Able to work independently while contributing effectively to a collaborative team environment. Please note: Candidates must be based in New York or San Francisco. Nice to have: Experience with API integrations or other technical aspects of partnerships. Familiarity with FinCrime, AML, or other relevant regulatory frameworks in financial services. Hands-on experience with on/off-ramp payments. What you can expect from us: Fair and competitive salary at every stage of your growth Meaningful ownership in the business through our employee option scheme Flexible working hours, with hybrid working at its heart A culture built on passionate, growth-minded people A flexible approach to holiday Opportunities to travel to our offices around the world An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team. 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