Job Description

Job Description

Job Description

JOB DESCRIPTION

JOB TITLE: CASE MANAGER SUPERVISOR/SENIOR CASE MANAGER

DIVISION SERVICES

FLSA NON EXEMPT

REPORTS TO: SHELTER DIRECTOR

LOCATION: QUEENS ,NY

SALARY: $45,000.00- $50,000.00

SUMMARY:

The Case Manager Supervisor/Senior Case Manager will supervise the case management team within a homeless shelter. He/she will need to work collaboratively with other on-site departments to facilitate effective problem-solving methods and the alignment of strategies. Proof of COVID-19 vaccinations is required.

DUTIES & RESPONSIBILITIES:

• -Manages intake and develops a comprehensive assessment for all new participants.

• -Develops systems to guarantee the quality and efficiency of casework services.

• -Ensures that staff appropriately identifies the client's needs, provides appropriate referrals, and ensures that the case manager follows up with resources to promote the program participant’s successful achievement of the service plan goals.

• -Ensures assessments, service plans, and client interactions are appropriately documented.

• -Review all required case management documentation and any data collection tool in use.

• -Responsible for the supervision of service staff.

• -Ensures clear, concise, and professional interventions consistent with the Agency’s policies and procedures and evidence-based practices.

• -Responsible for building collaboration with community service providers.

• -Maintains all required documentation/reports and submits all promptly.

• -Provides crisis intervention and stabilization as needed.

• -Identifies program needs and makes recommendations.

• -Performs related tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Must have 3 years of relevant experience and supervisory experience. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience are preferred. Advanced knowledge of MS Word and Excel and database management skills. Must have own car and valid NYS driver’s license required

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations of joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance.  Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

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