Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst I to join our team in Skokie, Illinois. In this role, you will provide exceptional support to faculty and students, addressing technical issues with professionalism and efficiency. This is a long-term contract position offering opportunities to expand your responsibilities over time.

Responsibilities:
• Provide first-line technical support to faculty and students, resolving hardware and software issues with a customer-focused approach.
• Troubleshoot and resolve connectivity problems, including network printer and internet-related issues.
• Perform hardware repairs and device imaging for Chromebooks and Dell laptops.
• Assist with password resets and changes, ensuring secure access to systems.
• Configure and manage devices, including inventory tracking and wire management.
• Support the installation and maintenance of Office 365 applications.
• Utilize knowledge of Windows 10 to diagnose and resolve system-related issues.
• Collaborate with team members to ensure seamless technical support operations.
• Offer guidance on basic Mac functionality when needed, although it is not a core requirement.
• Maintain detailed records of support activities and resolutions.• Proven experience in delivering superior customer service in a technical support role.
• Familiarity with Windows 10 operating systems and related troubleshooting methods.
• Hands-on experience with hardware repair and device imaging.
• Knowledge of Office 365 and Active Directory.
• Ability to address connectivity issues, including network printer setup and troubleshooting.
• Strong organizational skills, particularly for inventory management and wire configuration.
• Basic understanding of Mac systems is beneficial but not mandatory.
• Excellent problem-solving skills and critical thinking abilities.

Job Tags

Long term contract, Work at office,

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