Job Description

Day to Day Description:

The Service Center Rep will perform heavy data entry (80%) and outbound calls (20%) supporting health plan enrollment. The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service-related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.

Main responsibilities: Data Entry (80%) and Outbound Calls (20%) – Complex role that requires critical thinking and problem solving abilities

• Reason for calls: member missed information on benefits application

Ideal Experience

• 2+ years' experience with heavy data entry, background in accounting, finance, healthcare or insurance preferred
• Proficient in data entry, spelling & grammar, typing, and basic mathematics
• Demonstrated experience in Customer Service
• Ability to diagnose, analyze and solve quantitative and qualitative problems
• Strong business acumen and ability to communicate clearly and professionally
• Experience with PC window-based computers
• Ability to work in a fast paced environment with strong attention to detail
• Ability to learn and adapt to new business requirements, flexible to change
• New graduates welcome!

**Onsite for first seven weeks of work, remote after**

MUST LIVE WITHIN 1 HOUR OF THE WORKPLACE

**Start date August 4th** **6 Month Contract - With Possibility to Convert Permanently**

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