Patient Service Representative *Onsite Job at IronRod Health, Santa Clara, CA

R3J6R21wTHB2Uk9XRnFjOXBwcHhtVDJpQnc9PQ==
  • IronRod Health
  • Santa Clara, CA

Job Description

About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit

*This role is onsite.

*Call Center Environment

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

The Patient Specialist Responsibilities would include but not limited to:

  • Meet outbound of call volume quota
  • Manage client accounts
  • Comply with HIPAA regulations
  • Accurately log daily activity
  • Provide detailed precise notations of patient conversations
  • Responsible for educating PTs regarding remote monitoring
  • Enrollment of PT information and equipment ordering
  • Technical support knowledge of remote monitors
  • Assist with remote monitor set up and maintaining connection
  • Ability to multitask and provide highest quality of service
  • Discuss general insurance coverage with patients
  • Insurance verification and check benefits

Education, Work Experience and Requirements:

  • Bilingual (Preferred)
  • Professional Communication
  • Proficient in Microsoft Office Tools
  • Minimum of 2 years of customer service and/or sales experience
  • High School Diploma or equivalent

What we offer:

  • Competitive pay, ongoing training opportunities and significant career advancement potential.

PIb06e3eac49e6-30492-37817488

Job Tags

Work experience placement,

Similar Jobs

Primark

Visual Merchandiser Job at Primark

Visual Merchandiser Because you bring fashion to life Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. Were caring, dynamic and we succeed together...

SR2 | Socially Responsible Recruitment | Certified B Corpora...

Cyber Security Consultant Job at SR2 | Socially Responsible Recruitment | Certified B Corpora...

 ...opportunity to step out of the vendor/consultancy/asset owner cycle and help shape the next decade of grid security, critical infrastructure resilience, and industrial cyber innovation. Alongside a instantly recognized OT/ICS veteran and SANS instructor youll:... 

Amergis

School Bus Aide - Deer Valley Job at Amergis

Salary: $830 / WeekThe School Aide is an individual who works with studentsrequiring instructional, and/or behavioral assistance under the supervision ofthe special education department and/or supervising designee. The School Aide may also provide supportservices to assist... 

Universal Avionics

Logic Design Engineer Job at Universal Avionics

 ...technology for over 40 years. We are a leading manufacturer of innovative solutions that enhance aviation safety, reliability, and operational efficiency. Our portfolio includes Head-Down Displays (HDD), Head-Up Displays (HUD), Head Wearable Displays (HWD), and... 

The Wellington Agency

Bilingual ROTA Nanny in Miami Job at The Wellington Agency

 ...on the East Coast. Travel: Approx. 2 months of the year to Napa 4-6 weeks of this during Summer, the rest during some of the school breaks listed below. Other travel: 1 week at Thanksgiving, 1 week at Spring Break, 1 week at Winter Break, 1 week at Ski Week....