Job Description

Principal Product Designer, Assisted Experiences

Principal Product Designer, Assisted Experiences

Apply locations: Bellevue, Washington | Full time | Posted 3 Days Ago | Job Requisition ID: REQ315795

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Please include your portfolio with your application. Your portfolio should demonstrate your user-centered design process, design thinking, and final design solutions.

T-Mobile is transforming wireless retail by focusing on customer experience and data-driven mobile technology. We are industry disruptors, dedicated to solving customer pain points.

Join us to grow your career, make a significant impact, and #BEYOU.

Job Overview

As a Principal Product Designer, you will lead the re-imagination of our Assisted digital products, guiding user-centered design activities and establishing UX strategy. You will work closely with Business and Product leaders to create innovative solutions that delight employees servicing customers.

Strategy

• Drive the UX Roadmap and strategy framework across lines of business.
• Promote design thinking and demonstrate its value to leadership.
• Lead a team in creating enterprise applications, design frameworks, and visual libraries.
• Implement ethical, accessible, and dynamic features, such as AI-driven recommendations and digital check-ins.
• Collaborate with Engineering leaders to understand technological possibilities and constraints.
• Partner to develop tech capabilities that enhance customer experience.

User Experience

• Provide feedback on design reviews, focusing on the big picture and enterprise vision.
• Create high-level UX assets like workflows, customer journey maps, and prototypes.
• Work with User Researchers and other designers to ensure consistency.
• Analyze research data to understand customer pain points and identify opportunities.
• Influence leadership with data-backed design recommendations.

Relationship Management

• Mentor and inspire designers, keeping up with industry trends.
• Ensure solutions follow established principles and guidelines.
• Collaborate to improve team processes and design practices.
• Create an environment that fosters collaboration.

Qualifications

• Degree in human-centered design, computer science, psychology, or related field.
• 7-10 years of experience in UX, digital strategy, or product management.
• 2+ years working with Figma.
• Proficiency in UI design principles and best practices.
• Experience leading complex projects with cross-functional teams.
• Strong communication, storytelling, and interpersonal skills.
• Ability to work in a fast-paced, ambiguous environment.
• Exceptional portfolio demonstrating diverse design projects.

Additional requirements include being at least 18 years old and legally authorized to work in the U.S. The role is open to all T-Mobile office hubs.

Travel

Travel Required: Yes

Compensation & Benefits

Base Pay Range: $115,400 - $208,100 | Bonus Target: 20%

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, parental leave, family support, tuition assistance, disability insurance, and discounts. For details, visit .

Equal Opportunity Statement

T-Mobile is an Equal Opportunity Employer. We value diversity and do not discriminate based on age, race, ethnicity, gender, or other protected characteristics. We also provide accommodations for individuals with disabilities. Contact: ApplicantAccommodation@t-mobile.com or 1-844-873-9500.

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