Job Description

Title : Space Planner

Location : New York NY 10022

Duration : 6 +Months Contract

Shift : 09:00 am – 05:00 pm (Mon – Fri)

Pay Range : $ 43.05/hr.

Job Description

The Space Planner is part of the Move Operations Team, planning and coordinating all details of the move and being on-call to support and troubleshoot any move related issues. The Space Planner also ensures all teams are on board and understand the move requirements. It’s important to act as a point of contact between the client (our business contact(s)) and various service providers (trade resources).

Overview of Work Environment :

• Ticket based
• Big project coming up with a planned move from one building to another building.

Team Overview:

• Will be working with team members who work remotely.
• Candidate will be trained by reporting manager in person.
• Candidate will be sitting alongside other team members who report to other managers

Typical working day:

• Responding to tickets in queue
• New hires
• Transfers
• Moves
• Lots of communication between teams
• Coordinating with the outside vendors to ensure moves are executed quickly and efficiently

Must Have Skills:

• High attention to detail
• Excellent customer service skills
• Fast learner

Nice to have skills: Tririga knowledge highly preferred

Years of Experience: 3-5 years

Education: H.S. diploma

Software skills: Microsoft Office suite

Key Responsibilities:

• Planning and Coordination: Working with clients to understand their needs and develop a move plan that includes packing, loading, and shipping requirements.

• Vendor Communication: Contacting and coordinating with movers, carpenters, cleaners, electricians, and technology support.

• Scheduling and Logistics: Building moves in Tririga (System / Seat Database), Managing schedules, and coordinating with building management and the onsite FM team

• Customer Service: Communicating with clients throughout the move process, addressing questions and concerns, and ensuring satisfaction.

• Problem Solving: Identifying and resolving any issues during move planning, day of move and post move.

• Specialty Item Handling: Arranging for the safe transport of unique or valuable items. (when moving from different buildings, specific teams has specific files/swags)

• BLP Ticket Management: This includes all NEWH (onboarding New Hires), EMPM (Internal Transfers) and FON (Desk assignment). Updating All tickets accordingly upon receipt, and managing tickets from start to finish.

Skills/Requirements/Qualifications:

• Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously and meet deadlines.
• Experience in a client facing role and/or environment
• Tririga Space Management System knowledge is a nice to have – but will train if needed.
• Database/Ticket Queue Management
• Ability to be personable and put-forth a positive and professional image
• Ability to resolve issues quickly and efficiently
• Ability to work within a Team environment
• Willing to work on OT during large moves
• Proficient in Microsoft Office tools

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